Welcome to our online support platform! In order to be able to help you, please be as precise as possible about the nature of your need.

Your request concerns:


The Customer service

You have a request concerning your order, contact us, we are here to help you.

The after sales service

A defect on your model? Tell us the problem here. We will find a solution together.

A suggestion for a model

Because we have already made many models, but not yet the one you are waiting for. Don't hesitate to share your suggestions with us, we are always listening to you.

A specific production request

You have a very precise idea of what you want and you want to make a micro-series. Tell us about your project and your desires, we will do our best to satisfy you.

Information message

Hello

Models booked on the club are shipped at the end of the model release month. We indicate the date on the club OttO website as soon as we have precision or if it is delayed.

IMPORTANT : packages only stay 8 days at delivery point Mondial Relay

Espace F1 : G070

estimated shipment : shipment delayed due to a problem of glue quality on this model (September 2023)

March models

shipment: OT956 (C15)  : delivery in July

May models

shipment: from May, 15th

June models

payment deadline : June, 10th 2023
shipment: end of June